Customer Testimonials

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Google Mar 6, 2021

Excellent Service” My experience purchasing a truck from Carl Black Buick GMC was excellent. I worked with salesman Carl Martin through the entire purchase process and he was fast to answer all of my questions and was great to work with. Mr. Martin really went above and beyond to secure my desired truck and ensure top quality. Mr. Martin also kept me well informed about the buying process along with the timing and the next steps. It was a GREAT pleasure working with Mr. Martin and I would highly recommend him and the Carl Black Buick GMC dealership.

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DealerRater Mar 3, 2021

The sales agent Carl is very helpful and went above and beyond his duty. Thank you so much for accommodating my request. He was calling us and check the status of the car.

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DealerRater Mar 3, 2021

Top notch delivery and negotiations. Very fair and reasonable. If I need another truck there is no doubt I will start in Roswell Ga at Carl Black.

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Google Mar 1, 2021
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DealerRater Feb 24, 2021

Appreciate the work to find the right vehicle to fit my needs. A a a a a a a a a a a a z

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Google Feb 22, 2021

I was there to get service on my truck. The people were very nice, easy to deal with, and I got a fair value for the work performed.

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DealerRater Feb 19, 2021

Salesman top notch. He went and dug up information about the vehicle I needed to know; information that was not taught to them in their sales prep for a brand new vehicle. Did not like my experience with the finance person. Dismissive rude attitude. Turned the experience sour for me.

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Google Feb 18, 2021

Larry and the team got my ride going straight again. After a botched job at Goodyear, Larry confirmed my steering gear was not bad and it was indeed just a very bad alignment causing my steering to go all over the place. We’ve purchased multiple vehicles at this dealership and will return for further business in the future!

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DealerRater Feb 17, 2021

From the moment we walked in, we felt welcome. Shane Runfola was our salesman and he was excellent. He is an asset to your team. Thank you for a great experience.

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DealerRater Feb 12, 2021

Very knowledgeable, my salesman (Dominick) was on point. Its because of him that I didn't go to the other 3 dealerships on my list before making my decision!

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DealerRater Feb 10, 2021

We got a great deal on our Buick Enclave Avenir. Gordon was very knowledgeable about the vehicles we considered and we never felt pressured or rushed. The GM, Jon, was also very accommodating when working with us on our trade and the deal over all. Good job by all!!

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Google Feb 6, 2021

Service department is great! Tires and batteries too!

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Google Feb 6, 2021
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Google Feb 5, 2021
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Google Feb 4, 2021
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Google Feb 1, 2021
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DealerRater Jan 29, 2021

The staff of this dealership is top notch! Was on top of everything I wanted, ordered the truck and delivered way faster than expected! While other dealerships couldn't even get what I wanted in! Thank you for everything, I will be back!!

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DealerRater Jan 29, 2021

Excellent service. Was not rushed into making a decision. Sold me exactly what I was looking for. Top rated dealer and friendly staff. Would recommend to anyone

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DealerRater Jan 26, 2021

At Carl Black, people were informative, but not pushy. They worked with our schedule and were very timely. We have used this dealership for years, but explored other products before deciding on our Buick. Overall, we had a great experience! We

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Google Jan 25, 2021
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Google Jan 23, 2021

Great waiting area with free internet. The wait ing area has office like cubicle that you can use to do work.

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DealerRater Jan 16, 2021

They are straight forward and they know their product. The sales process thru financial closing was simple and easy. They are sensitive to my buying objectives

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DealerRater Jan 16, 2021

Lamont did a great job! The Yukon Denali is the nicest car I’ve ever owned. Very luxurious and fun ride! Thx Lamont! Well done!

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DealerRater Jan 15, 2021

Enjoyed the process and working with them as I built out my Denali truck. Steve Jarrett in parts that did my truck and made sure it was done correctly and in a timely fashion was great to work with.

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DealerRater Jan 14, 2021

Very Proffessional at all levels!!! There was no pressure in choosing the vehicle we selected. The sales team asked questions and helped us find exactly what we were looking for. Highly recommend working with Carl Black Dealership!

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DealerRater Jan 14, 2021

Nice, courteous, helpfulness; Erick gave me a lot of financial advices to keep my car running forever. Victoria would do her best trying to squeeze me in for an appointment.

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Google Jan 10, 2021
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Google Jan 9, 2021
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DealerRater Jan 8, 2021

Very polite. Listened to us. We got a ok deal. Not what we really wanted but we compromised. Would recommend dealer to others. Salesman was very nice.

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Google Jan 8, 2021

Nick help me out with my car issue he was friendly and helpful.

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DealerRater Jan 2, 2021

Great people to work with! I purchased my car while in another state, they made it so easy!! They delivered my car to my home in SC.

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DealerRater Jan 1, 2021

Very good experience , the team was very helpful and the buying process was very organized and timely. I would recommend Carl Black Roswell to my friends looking for a new GMC vehicle

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DealerRater Dec 26, 2020

One of the least painful car buying experiences we have had. Jarod was friendly, John played the typical manager/negotiating role, finance was quick (but I’d also already applied for financing online).

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Google Dec 22, 2020
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DealerRater Dec 16, 2020

I was very pleased how I was greeted when I walked into the door to purchase a vehicle. The process from start to finish was seamless.

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Google Dec 15, 2020
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DealerRater Dec 13, 2020

Dom, Eric, & Colin were all so super helpful, got me started, and helped my first car buying experience so much easier and simpler than i thought it would ever be. they were all very helpful, knew exactly how to help and made it 100% stress free.

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Google Dec 3, 2020

Great service friendly staff. And all the popcorn i could eat. Most fun I've had in 2020

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DealerRater Dec 2, 2020

Lamont, Sam and Daniel are a great team! They found the exact car I wanted at the price I researched! Pushed the paperwork through in a day. Delivered the car to my home, and provided excellent customer service! I appreciate all of the time they took to answer my questions! Thank you!

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DealerRater Dec 1, 2020

Have alwAys felt very well served by the staff whether routine of more extensive like my present peruchase of a good used car. Alex has been the best.

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DealerRater Dec 1, 2020

Great service and advice. Would recommend to anyone that asks! Friendly service and made the buying process easier than expected. This is my second purchase from them.

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DealerRater Nov 30, 2020

We were in the market for a used GMC Yukon, so went to Carl Black first for a test drive. We ended up making a purchase that same day. The negotiations and the overall process were pleasant and efficient. I would recommend this dealership to anyone looking for a new or used SUV.

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DealerRater Nov 28, 2020

The people and the process they provide was great. I had a pretty specific model/price range and they went out of their way to find me what I wanted. The took tons of time on educating me on all the cars features,

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DealerRater Nov 27, 2020

Friendly, helpful dealership! Any questions I had were answered. I felt good going through the sales people with the friendly faces around the dealership. Go here!

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DealerRater Nov 25, 2020

Best experience I’ve ever had buying a car. My sales person was amazing, and respectful of my budget. He didn’t try to sell me something I couldn’t afford.

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Google Nov 20, 2020

I have been taking my 2006 GMC Sierra truck to the Carl Black service center I’m Alpharetta since the day I got it and I am consistently pleased and gracious for the excellent care that is shown to me and to my vehicle. Particularly, Doug Fincher has been my service rep for over 10 years and I always know that he will take care of me and he has my best interest in mind. He is honest, gracious and always shoots me straight. I’ll never take my vehicle anywhere else and over the years I have travelled long distances merely ...

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DealerRater Nov 20, 2020

Great customer service. Will definitely be back. We were in and out the door in less then two hours. Thanks again for the great service. Yes

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DealerRater Nov 19, 2020

Much better the 2nd time around. Paul Marr is the absolute best. I was shopping between dealerships and brands. Paul was extremely patient during this process. He stayed in contact without being pushy or overbearing. He is very professional.

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DealerRater Nov 18, 2020

I have been using this dealership for maintenance of my Saturn Vue and always felt confident with the work done. Since I needed to buy a new car I decided to get it at this dealership.

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Google Nov 12, 2020

(Translated by Google) Excellent service and the staff is very friendly (Original) Excelente servicio y el personal es muy amable

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DealerRater Nov 11, 2020

Although I’d never been to the dealership before nor knew anyone there, I arrived on the lot, had my trade in appraised, picked out a Yukon Denali, negotiated briefly, completed paperwork, and was out the door and in my new vehicle on the way home IN LESS THAN 2 HOURS. That’s the way it should always be, and busy folks like me appreciate this more than we can express!

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Google Nov 8, 2020

Larry for president.

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DealerRater Nov 7, 2020

Great people at Carl Black all around in sales and service. Always friendly and helpful. Beat the competition and quick finance too. Will always recommend them.

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DealerRater Nov 4, 2020

This was the easiest and best new car buying experience I have had. No hard sales pressure and none of that feeling like the sales team was just playing games with you. Everyone there was low key and very friendly. Great experience on the sales- I hope the service after the sale will be just as good.

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DealerRater Nov 4, 2020

Have used Carl Black Roswell for purchases and service since 2001. Doug Fincher in service is the top example of professionalism, customer service, and courteous. He is the best!

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DealerRater Nov 4, 2020

Alex was outstanding, friendly, approachable and knowledgeable . Finance was nice, Staff was overall friendly. Looking forward to future visit. Overall we had a good experience .

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DealerRater Nov 4, 2020

First vehicle purchase at carl black roswell but they have serviced my vehicles for years. Lamar in sales eric in finance, and jani in vehicle delivery all made the process painless and enjoyable. Steve jarrett is my service advisor and he is always extremely knowledgeable and helpful with vehicle service.

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DealerRater Nov 4, 2020

Alexandria was friendly and helpful. She showed up on her day off to make sure the process went smoothly for me Greatly appreciate that! Thanks again Mike Bouwman

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Google Nov 3, 2020

First vehicle purchase at Carl Black but they have serviced my GM vehicles for many years. Lamont in sales and Jani in vehicle delivery were very helpful. Steve Jarrett is my service advisor and he is awesome too.

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DealerRater Oct 29, 2020

Great selection and employees. They went over and beyond on my new purchase. I would recommend this dealership to anyone looking for a new GMC

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DealerRater Oct 28, 2020

Great experience with a very friendly professional staff. We walked away with a great deal and and a great new truck. Highly recommended dealership. Thanks

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DealerRater Oct 27, 2020

Excellent service provided for my 2006 Hummer H2 over the past five years at reasonable price. The service advisors are knowledgeable and honest. Thanks to Nick and Olivia

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Google Oct 27, 2020

The customer service and the support from Jani and Shane are totally awesome. They both we patient and understanding. Highly recommend you requesting these two personally for your car needs

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DealerRater Oct 27, 2020

The definition of a good deal is each side is happy.Very satisfied with the entire operation.Would recommend dealership to everyone.Keep up the good work.

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DealerRater Oct 20, 2020

I’ve dealt with many dealerships this is by far the best dealership I’ve ever dealt with great service great Collision Center my daughter loves her car

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DealerRater Oct 20, 2020

We had a wonderful experience with Ben in Orlando and then even better with Sam, Daniel and Dee from Roswell. Would recommend to anyone asking

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Google Oct 19, 2020

I would HIGHLY recommend the service department at Carl Black GMC in Roswell, GA. I had an issue with my Yukon XL, and they went above and beyond to take care of my problem and fix my vehicle in a very timely manner. Our service rep was Nick Rose, and he was extremely helpful and knowledgeable from start to finish. He thoroughly explained the steps of the repair and kept us informed throughout the process. Customer Service Manager, Bill Dreaper, was also extremely professional and helpful in our situation. We will definitely be back to Carl Black should any of ...

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Google Oct 17, 2020
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Google Oct 14, 2020

Awesome experience, sales representative(Lamont)and delivery specialist (Jani) were very professional and knowledgeable, making the transition smooth and effortless. Great customer service!!!

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DealerRater Oct 14, 2020

Excellent experience from Sales to Financing to Service - I left with my wonderful new 2015 Camry, beautifully detailed by the Service Department that night, after arriving at 7 pm to look around at the used car lot. Highly recommend!

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Google Oct 13, 2020

This is the 3rd service here and first time using Chevy reward points. I always walk away feeling like Carl Black takes care of me and my 8 cyl 2012 Suburban. Thanks Doug in Service!!!

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DealerRater Oct 9, 2020

Salesperson Mrs mason was great. She was wonderful to deal with. Sales manager was Sam was very cooperative and help make the deal happens for me. The finance guy Daniel Was a very nice guy and pleasant to deal with. I highly recommend the store for anybody that is looking for a Great GMC

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Google Oct 3, 2020

Using the word incredible is an understatement of the support, care and passion the Carl Black employees have. From the moment we pulled into the lot, we were greeted by a great sales representative, Lamont Fuller. He consistently went above and beyond and made every effort to please our requests. After two days of test driving different cars, the buying process couldn't have been easier. They were willing to help with paperwork, simplify the signature process, and a complete excellence in their abilities to convey the important information. To Lamont, John, Collin, and Daniel -- Thank you for all ...

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Google Oct 2, 2020

Always great service.

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DealerRater Oct 1, 2020

They had a vechicke I was searching forcEveryone fantastic 10 stars dam game via Jon Robertson and the girl in service made it easy very easy transaction

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Google Sep 29, 2020

Great service department

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DealerRater Sep 28, 2020

Best experience, ask for Arturo for your next vehicle. He treated us with respect, made perfect use of our time and kept us updated throughout the whole process. We will recommend him to our family and friends.

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Google Sep 26, 2020
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DealerRater Sep 25, 2020

Great service. I found exactly what I wanted and didn’t feel pressured into anything. I told them where I needed my payments to be and they were able to get me there. I’m very happy with my new truck and can’t say enough positive things about my experience.

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DealerRater Sep 25, 2020

No nonsense deal. I gave them my requirements and offer. The whole process was very easy and exceeded my expectations. One of the easiest transactions I have experienced in buying a car.

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DealerRater Sep 22, 2020

Was contacted quick when dealer received my request.all deal was made thru texts.they had truck in. Lot that i wanted and was delivered.we made deal.

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DealerRater Sep 22, 2020

Shopping at this dealer was an absolute amazing experience. The dealers themselves were very knowledgeable on the vehicle they sold me and we’re very polite. I would 1000/1000 recommend this dealership to anyone looking for a vehicle used or new.

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DealerRater Sep 19, 2020

Matt was great getting me the best deal on a 17 Expedition and Paul handled getting us to Eric who closed the deal. Great experience.

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DealerRater Sep 19, 2020

Excellent on everything truck was perfect great people to work with on all parts of transaction will do business again I had a great experience

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Google Sep 17, 2020
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DealerRater Sep 16, 2020

Jordan was fantastic! He made sure we got the best price for a used 2014 VW Jetta. The car was detailed and filled with gas when I bought it which I was very thankful for. I love my car and Jordan was very helpful during our buying whole process. 🙂

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Google Sep 14, 2020
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Google Sep 12, 2020

I've been to several Buick dealerships for service and I've liked all of them. But Carl Black has the best set up I've seen so far. Excellent customer service too! The guys explain everything to you so you can make an informed decision...very much appreciated!

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DealerRater Sep 10, 2020

The people at Carl Black were so courteous and helpful. I was very happy that I chose this dealership. When I have gone back to ask questions, they were helpful and encouraged me to call back if I had any questions. I would recommend them to everyone.

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Google Sep 9, 2020
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Google Sep 8, 2020
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Google Sep 7, 2020

Today was what’s the best experience buying a car I’ve ever had I am 54 years old and I was referred to Alex from Nick my service advisor from 4 years ago . Alex listen to me right out of my decisions and when I pulled up I looked at a few trucks with the truck that I want it was the one upfront that she picked ! I will refer Alex anyone I know I cannot be more happier with my truck today thank you Alex thank you Carl Black GMC Roswell

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DealerRater Sep 4, 2020

Shane was great. I went to a different dealership that was closer to my home to look at at the same car I purchased from Carl Black but bought from Carl Black because of the service. Great experience.

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Google Sep 2, 2020

I'm new to this area this was my first visit here, Steve was my advisor I had a great experience he was very informative about my service today and my up coming services. That i need to consider at my next service date. I will definitely be going back to see Steve. He represents your business very well I'm impressed. Thank you very much. Annette

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Google Aug 31, 2020
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Google Aug 28, 2020

Friendly parts associate, fast and courteous service. Definitely recommend!

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DealerRater Aug 28, 2020

Enjoyed working with you to get the warranttee for the Buick we bought from Carl Black Buick. Eric answered alL my question so I was ready to sign on the dotted lines. Michael

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Google Aug 27, 2020

Bought my son’s first car today! We were assisted by Arturo Rivera who provided us with exceptional customer service! He went above and beyond by answering all our questions and making the whole process smooth and fast. Thank you Arturo for your help today!

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DealerRater Aug 20, 2020

Buying my new Buick was simple, no-hassle and I was able to make my purchase entirely over the phone. I found my new Buick Dealership.

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Google Aug 20, 2020

Super pleasant experience for buying a good car

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