One of the best......actually, THE BEST car shopping experience we have ever had. Carl Martin was knowledgeable, professional, and patient. Carl did not try to push anything upon us, but listened and made spit on recommendations. Love our new truck and we are so happy that it was Carl who helped us out. Definitely recommending Carl to our friends and he will be our first stop when we are in the market again.
Phenomenal customer service!!! I had went to another Buick dealership twice and had gotten the run around and still didn’t get any service done on my vehicle!! Called Carl Black and received same day service!! Very friendly and caring experience!!!
I like the Carl black family of businesses in Roswell and Kennesaw. Couple of weeks back when I was in Roswell dealership for regular oil change and wash, strangely couple of things(gift cards) went missing from the center console area. So careful next time you drop off car, move your valuables away. That was odd incident out of last 8 years doing business with them, but this might be hard times all around. Giving them benefit of doubt. FYI- I let them know immediately I got the car. Was not accepted.
I normally go to another Carl Black, but because I recently moved, I came gere for routine work. The staff was great and very attentive. Waiting room was well spaced and stocked with water and seating. Definitely will continue coming to this location!
The team at Carl Black GMC does an excellent job. Their sales department is second to none their service department is always dependable. Larry is always friendly and helpful and always get the job done with a smile. I wouldn't trust my vehicle to anyone else. Thank you Carl Black GMC Dr. Sal Minicozzi
Friendly and timely service.
Nice sales guy who does not rush you and really wants to help you find your dream car. Still looking for that vehicle, but we definitely will go here for it.
Excellent Service” My experience purchasing a truck from Carl Black Buick GMC was excellent. I worked with salesman Carl Martin through the entire purchase process and he was fast to answer all of my questions and was great to work with. Mr. Martin really went above and beyond to secure my desired truck and ensure top quality. Mr. Martin also kept me well informed about the buying process along with the timing and the next steps. It was a GREAT pleasure working with Mr. Martin and I would highly recommend him and the Carl Black Buick GMC dealership.
The sales agent Carl is very helpful and went above and beyond his duty. Thank you so much for accommodating my request. He was calling us and check the status of the car.
Top notch delivery and negotiations. Very fair and reasonable. If I need another truck there is no doubt I will start in Roswell Ga at Carl Black.
Appreciate the work to find the right vehicle to fit my needs. A a a a a a a a a a a a z
I was there to get service on my truck. The people were very nice, easy to deal with, and I got a fair value for the work performed.
Salesman top notch. He went and dug up information about the vehicle I needed to know; information that was not taught to them in their sales prep for a brand new vehicle. Did not like my experience with the finance person. Dismissive rude attitude. Turned the experience sour for me.
Larry and the team got my ride going straight again. After a botched job at Goodyear, Larry confirmed my steering gear was not bad and it was indeed just a very bad alignment causing my steering to go all over the place. We’ve purchased multiple vehicles at this dealership and will return for further business in the future!
From the moment we walked in, we felt welcome. Shane Runfola was our salesman and he was excellent. He is an asset to your team. Thank you for a great experience.
Very knowledgeable, my salesman (Dominick) was on point. Its because of him that I didn't go to the other 3 dealerships on my list before making my decision!
We got a great deal on our Buick Enclave Avenir. Gordon was very knowledgeable about the vehicles we considered and we never felt pressured or rushed. The GM, Jon, was also very accommodating when working with us on our trade and the deal over all. Good job by all!!
Service department is great! Tires and batteries too!
The staff of this dealership is top notch! Was on top of everything I wanted, ordered the truck and delivered way faster than expected! While other dealerships couldn't even get what I wanted in! Thank you for everything, I will be back!!
Excellent service. Was not rushed into making a decision. Sold me exactly what I was looking for. Top rated dealer and friendly staff. Would recommend to anyone
At Carl Black, people were informative, but not pushy. They worked with our schedule and were very timely. We have used this dealership for years, but explored other products before deciding on our Buick. Overall, we had a great experience! We
Great waiting area with free internet. The wait ing area has office like cubicle that you can use to do work.
They are straight forward and they know their product. The sales process thru financial closing was simple and easy. They are sensitive to my buying objectives
Lamont did a great job! The Yukon Denali is the nicest car I’ve ever owned. Very luxurious and fun ride! Thx Lamont! Well done!
They are the best for sales and service! Tod, Paul Marr and Steve Jarrett will take care of you.
Enjoyed the process and working with them as I built out my Denali truck. Steve Jarrett in parts that did my truck and made sure it was done correctly and in a timely fashion was great to work with.
Very Proffessional at all levels!!! There was no pressure in choosing the vehicle we selected. The sales team asked questions and helped us find exactly what we were looking for. Highly recommend working with Carl Black Dealership!
Nice, courteous, helpfulness; Erick gave me a lot of financial advices to keep my car running forever. Victoria would do her best trying to squeeze me in for an appointment.
Very polite. Listened to us. We got a ok deal. Not what we really wanted but we compromised. Would recommend dealer to others. Salesman was very nice.
Nick help me out with my car issue he was friendly and helpful.
Great people to work with! I purchased my car while in another state, they made it so easy!! They delivered my car to my home in SC.
Very good experience , the team was very helpful and the buying process was very organized and timely. I would recommend Carl Black Roswell to my friends looking for a new GMC vehicle
One of the least painful car buying experiences we have had. Jarod was friendly, John played the typical manager/negotiating role, finance was quick (but I’d also already applied for financing online).
I was very pleased how I was greeted when I walked into the door to purchase a vehicle. The process from start to finish was seamless.
Dom, Eric, & Colin were all so super helpful, got me started, and helped my first car buying experience so much easier and simpler than i thought it would ever be. they were all very helpful, knew exactly how to help and made it 100% stress free.
Great service friendly staff. And all the popcorn i could eat. Most fun I've had in 2020
Lamont, Sam and Daniel are a great team! They found the exact car I wanted at the price I researched! Pushed the paperwork through in a day. Delivered the car to my home, and provided excellent customer service! I appreciate all of the time they took to answer my questions! Thank you!
Have alwAys felt very well served by the staff whether routine of more extensive like my present peruchase of a good used car. Alex has been the best.
Great service and advice. Would recommend to anyone that asks! Friendly service and made the buying process easier than expected. This is my second purchase from them.
We were in the market for a used GMC Yukon, so went to Carl Black first for a test drive. We ended up making a purchase that same day. The negotiations and the overall process were pleasant and efficient. I would recommend this dealership to anyone looking for a new or used SUV.
The people and the process they provide was great. I had a pretty specific model/price range and they went out of their way to find me what I wanted. The took tons of time on educating me on all the cars features,
Friendly, helpful dealership! Any questions I had were answered. I felt good going through the sales people with the friendly faces around the dealership. Go here!
Best experience I’ve ever had buying a car. My sales person was amazing, and respectful of my budget. He didn’t try to sell me something I couldn’t afford.
I have been taking my 2006 GMC Sierra truck to the Carl Black service center I’m Alpharetta since the day I got it and I am consistently pleased and gracious for the excellent care that is shown to me and to my vehicle. Particularly, Doug Fincher has been my service rep for over 10 years and I always know that he will take care of me and he has my best interest in mind. He is honest, gracious and always shoots me straight. I’ll never take my vehicle anywhere else and over the years I have travelled long distances merely ...
Great customer service. Will definitely be back. We were in and out the door in less then two hours. Thanks again for the great service. Yes
Much better the 2nd time around. Paul Marr is the absolute best. I was shopping between dealerships and brands. Paul was extremely patient during this process. He stayed in contact without being pushy or overbearing. He is very professional.
I have been using this dealership for maintenance of my Saturn Vue and always felt confident with the work done. Since I needed to buy a new car I decided to get it at this dealership.
(Translated by Google) Excellent service and the staff is very friendly (Original) Excelente servicio y el personal es muy amable
Although I’d never been to the dealership before nor knew anyone there, I arrived on the lot, had my trade in appraised, picked out a Yukon Denali, negotiated briefly, completed paperwork, and was out the door and in my new vehicle on the way home IN LESS THAN 2 HOURS. That’s the way it should always be, and busy folks like me appreciate this more than we can express!
Larry for president.
Great people at Carl Black all around in sales and service. Always friendly and helpful. Beat the competition and quick finance too. Will always recommend them.
This was the easiest and best new car buying experience I have had. No hard sales pressure and none of that feeling like the sales team was just playing games with you. Everyone there was low key and very friendly. Great experience on the sales- I hope the service after the sale will be just as good.
Have used Carl Black Roswell for purchases and service since 2001. Doug Fincher in service is the top example of professionalism, customer service, and courteous. He is the best!
Alex was outstanding, friendly, approachable and knowledgeable . Finance was nice, Staff was overall friendly. Looking forward to future visit. Overall we had a good experience .
Alexandria was friendly and helpful. She showed up on her day off to make sure the process went smoothly for me Greatly appreciate that! Thanks again Mike Bouwman
First vehicle purchase at carl black roswell but they have serviced my vehicles for years. Lamar in sales eric in finance, and jani in vehicle delivery all made the process painless and enjoyable. Steve jarrett is my service advisor and he is always extremely knowledgeable and helpful with vehicle service.
First vehicle purchase at Carl Black but they have serviced my GM vehicles for many years. Lamont in sales and Jani in vehicle delivery were very helpful. Steve Jarrett is my service advisor and he is awesome too.
Great selection and employees. They went over and beyond on my new purchase. I would recommend this dealership to anyone looking for a new GMC
Great experience with a very friendly professional staff. We walked away with a great deal and and a great new truck. Highly recommended dealership. Thanks
Excellent service provided for my 2006 Hummer H2 over the past five years at reasonable price. The service advisors are knowledgeable and honest. Thanks to Nick and Olivia
The customer service and the support from Jani and Shane are totally awesome. They both we patient and understanding. Highly recommend you requesting these two personally for your car needs
The definition of a good deal is each side is happy.Very satisfied with the entire operation.Would recommend dealership to everyone.Keep up the good work.
Sales, Service and Collision Center are all top notch!
I’ve dealt with many dealerships this is by far the best dealership I’ve ever dealt with great service great Collision Center my daughter loves her car
We had a wonderful experience with Ben in Orlando and then even better with Sam, Daniel and Dee from Roswell. Would recommend to anyone asking
I would HIGHLY recommend the service department at Carl Black GMC in Roswell, GA. I had an issue with my Yukon XL, and they went above and beyond to take care of my problem and fix my vehicle in a very timely manner. Our service rep was Nick Rose, and he was extremely helpful and knowledgeable from start to finish. He thoroughly explained the steps of the repair and kept us informed throughout the process. Customer Service Manager, Bill Dreaper, was also extremely professional and helpful in our situation. We will definitely be back to Carl Black should any of ...
Awesome experience, sales representative(Lamont)and delivery specialist (Jani) were very professional and knowledgeable, making the transition smooth and effortless. Great customer service!!!
Excellent experience from Sales to Financing to Service - I left with my wonderful new 2015 Camry, beautifully detailed by the Service Department that night, after arriving at 7 pm to look around at the used car lot. Highly recommend!
First time purchasing a vehicle from here. From the time we pulled in the parking lot up until we left everyone was super friendly. Shane took great care of me and my fiance with the purchase of my 2017 GMC 1500 All Terrain. Shane and staff were all extremely helpful and made my first buying experience I'll never forget. You guys rock!
This is the 3rd service here and first time using Chevy reward points. I always walk away feeling like Carl Black takes care of me and my 8 cyl 2012 Suburban. Thanks Doug in Service!!!
Salesperson Mrs mason was great. She was wonderful to deal with. Sales manager was Sam was very cooperative and help make the deal happens for me. The finance guy Daniel Was a very nice guy and pleasant to deal with. I highly recommend the store for anybody that is looking for a Great GMC
Using the word incredible is an understatement of the support, care and passion the Carl Black employees have. From the moment we pulled into the lot, we were greeted by a great sales representative, Lamont Fuller. He consistently went above and beyond and made every effort to please our requests. After two days of test driving different cars, the buying process couldn't have been easier. They were willing to help with paperwork, simplify the signature process, and a complete excellence in their abilities to convey the important information. To Lamont, John, Collin, and Daniel -- Thank you for all ...
Always great service.
They had a vechicke I was searching forcEveryone fantastic 10 stars dam game via Jon Robertson and the girl in service made it easy very easy transaction
Great service department
Best experience, ask for Arturo for your next vehicle. He treated us with respect, made perfect use of our time and kept us updated throughout the whole process. We will recommend him to our family and friends.
Great service. I found exactly what I wanted and didn’t feel pressured into anything. I told them where I needed my payments to be and they were able to get me there. I’m very happy with my new truck and can’t say enough positive things about my experience.
No nonsense deal. I gave them my requirements and offer. The whole process was very easy and exceeded my expectations. One of the easiest transactions I have experienced in buying a car.
Was contacted quick when dealer received my request.all deal was made thru texts.they had truck in. Lot that i wanted and was delivered.we made deal.
Leave Us A Review